After a software application has been successfully developed for a business environment, there is often a need for employee training on site to prepare the departments involved for the upgrade and new facilities. Touch and Click has experience in providing business training for corporations in the form of seminars, daily classes, weekly meetings, and month long intensives. We schedule our training programs at the business location for easy integration, or at a convenient local location for flexibility. Our instructors come from the core staff of developers who programmed and implemented the solution, specifically chosen for their communication ability and expertise. Many of our designers and programmers teach part time classes on a volunteer basis with vocational programs in IT at community centers, while others have strong experience in corporate training for network systems in their work history. The Touch and Click training team will prepare the program in advance, printing course material, and user manuals for the different departments who will be using the system. If this involves the use of a third party CMS or CRM software platform, we will also provide the books and technical support to give them an advanced overview of the entire system. Our corporate trainers are professional, punctual, and knowledgeable, and typically have years of development and work experience with the platform being introduced.
Touch and Click provides corporate training for software implementation in association with our custom software development services, though we also offer it for proprietary systems which we install and maintain for businesses on site. A good training program can improve efficiency by 25 to 30% over a year for a sales, marketing, or help center staff, just in knowing the full details of the system’s architecture and interface. Our training programs eliminate the need for employees to learn on the job as they go along, piecing together solutions as they arise in critical situations. Our employee training sessions include introductory lectures, advanced user guides, departmental specific targeted information, and hands on training with the system itself. We take employees through the platform section by section, pointing out hidden features and shortcuts to increase productivity. At every step, employees are able to ask questions to our instructors to clear up doubts or find specific answers to issues that remain unclear. For corporations and businesses who need departmental benchmarking, we can prepare tests for the employees to determine their understanding of the system which include simulated user environments and real-time task processing. Not only does this allow for documentation of understanding and proficiency, it can also help to make decisions about how to organize your departmental hierarchies. Our corporate trainers enjoy their work, and take every step to make the training program interesting and fast-moving while going through all the main features to build awareness and understanding. If you have made a significant investment in software development it is necessary to educate your staff in advance in how to use the platform to make sure the roll out goes as smoothly as possible.
Touch and Click works locally with businesses in Australia for on site corporate training, as well as creating online facilities for users to engage in distance learning and independent study. Placing educational materials on a corporate intranet or website provides user documentation that can always be accessed when the need arises for more information. Including ticket support that directs to your IT managers, forums where users can collaborate and seek more information on solutions, and wikis where the user community can build their own documentation, help pages, and support information is important in providing a complete implementation package. Touch and Click provides the set up and maintenance of these support sites as part of our monthly management package for any software application. We can also train staff in how to update and maintain them as part of our in-house training program. Our account managers work with your department managers directly to build a solution that is uniquely suited to the needs of your business and its workflow patterns.
For more information on employee training for software implementation programs, contact a Touch and Click customer service representative directly.
